Questions

- How do I select a good kennel/cattery for my pets?
- How ofter will my pets be exercised?
- Can I bring my pet's personal bedding?
- Is someone there to take care of the pets in the evenings or weekends and on holidays when you are not open?
- Can I bring toys and treats for my pet?
- Do I need to bring my dog's own food?
- Do I need to bring my cat's own food?
- Are the boarding quarters heated?
- Can my two or more cats share a chalet?
- I have two or more dogs. Can they stay together?
- My dog may not go to the toilet during exercise. Will this be a problem?
- What if there is an emergency medical problem?
- What must I bring with me when checking in my pet?

 

 

Q: How do I select a good kennel/cattery for my pets?

A: Start early...the best kennels and catteries will be booked up weeks, or even months, in advance - particularly in the peak summer months. Come up with a set of standard questions, and phone each company in turn to compare their answers. At the same time, consider whether the responses were given in a friendly and courteous manner. Overall professionalism on the telephone often gives a good indication to their approach and work ethos.

Once you have a shortlist, go and visit the premises. There really is no substitute for confirming facilities face to face with the owners. It's easy to make claims, for example in advertising like this, that have no basis in fact. At Cedar Farm we want you to visit us. We only ask that you visit during our viewing times. You are welcome to call, without appointment between 11am and 3pm 7 days a week (outside those hours we are attending to the needs of our guests!)

Finally, having chosen your kennels/cattery, give your pet a trial stay sometime before your main holiday (if they have not boarded before). This will act as a good guide to the care that will be provided - and help settle your pet for a longer stay.

 

Q: How ofter will my pets be exercised?

A: At Cedar Farm we have a private, purpose built, fully enclosed, floodlit exercise area with a concrete path around the perimeter. We walk all dogs twice a day. The only exception to this is when the weather is too bad to allow it to take place.

One important warning - care needs to be taken to spot "dodgy" untrue answers - for example; every Kennel will claim to walk your dog once or twice a day. Ask them to show you where!! Walking dogs is expensive and staff intensive and not all kennels do what they say; we know of competitors who "walk dogs when they can", others walk them along public footpaths and alongside roads.

 

Q: Can I bring my pet's personal bedding?

A: We provide all pets with a bed, but we are happy for you to bring items that are familiar to your pet. However, we can not guarantee their safe return should your pet damage them.

 

Q: Is someone there to take care of the pets in the evenings or weekends, and on holidays when you are not open?

A: We live on the premises and have staff available to tend our canine and feline guests 24 hours a day, 365 days of the year.

 

Q: Can I bring toys and treats for my pet?

A: Yes, we encourage you to bring toys and treats for your pet. Please use some discretion in selecting toys. However, we can not guarantee their safe return should your pet damage them.

 

Q: Do I need to bring my dog's own food?

A: No, we provide top quality Bakers Complete dried food and Pedigree meat branded food to feed your pets. However, we are happy for you to bring your own food if required.

 

Q: Do I need to bring my cat's own food?

A: No, we provide top quality Felix tinned food and Go-Cat biscuits branded food to feed your pets. However, we are happy for you to bring your own food if required.

 

Q: Are the boarding quarters heated?

A: Yes, both our kennels and cattery are centrally heated and double glazed. Your pets' will stay very comfortable no matter what the outside temperature or weather is like.

 

Q: Can my two or more cats share a chalet?

A: Yes, if they get along fine, we would encourage you to board your two cats together.

 

Q: I have two or more dogs. Can they stay together?

A: Yes, our dog facilities are very large. As long as your dogs get along together, they may share the same kennel.

 

Q: My dog may not go to the toilet during exercise. Will this be a problem?

A: No, this is not a problem. Normally dogs go to the toilet in our exercise field. Kennels are checked regularly and cleaned at least twice daily to remove any 'slip-ups'.

 

Q: What if there is an emergency medical problem?

A: We have developed close links with several excellent veterinarians in very close proximity to Cedar Farm. Should any emergency occur then we will call out our vet straight away. The majority of vet costs are covered by our insurance, so normally no fees will be passed to you for payment. We assure you that your pets will receive the best attention available. Medication can also be administered.

 

Q: What must I bring with me when checking in my pet?

A: The most important item is information from your vet proving that your pet is vaccinated. If we can not confirm this, we will not allow your pet to enter our boarding facilities. Have a phone number or contact should we have a question concerning the care of your pet. Finally, details of your own vet.