Q: How do I select a good kennel/cattery for my pets?

A: Start early...the best kennels and catteries will be booked up weeks, or even months, in advance - particularly in the peak summer months. Come up with a set of standard questions, and phone each company in turn and compare their answers. At the same time, consider whether the responses were given in a friendly, courteous manner. Overall professionalism on the telephone often gives a good indication to their approach and work ethos.

Once you have a short list, go and visit the premises. There really is no substitute for confirming facilities face to face with the owners. It really is easy to make claims, for example in advertising like this, that have no basis in fact. At Cedar Farm we want you to visit us. We only ask that you visit when we are not tending to the animals. You are welcome to call, without appointment between 11am and 4pm 7 days a week.

Finally, having chosen your kennels/cattery, give your pet a trial stay sometime before your main holiday (if they have not boarded before). This will act as a good guide to the care that will be provided - and help settle your pet for a longer stay.

Q: Can I bring my pet's personal bedding?

A: We provide all pets with a bed, but we are happy for you to bring items that are familiar to your pet. Please note however we can not guarantee their safe return should your pet damage them.

Q: Is someone there to take care of the pets in the evenings or weekends and on holidays when you are not open?

A: We live on the premises and have staff available to tend our canine and feline guests 24 hours a day, 365 days of the year.

Q: Can I bring toys and treats for my pet?

A: Yes, we encourage you to bring toys and treats for your pet. Please use some discretion in selecting toys. Again, we can not guarantee their safe return should your pet damage them.

Q: Do I need to bring my pet's own food?

A: No, we provide top quality branded food to feed your pets. However, we are happy for you to bring your special food if required.

Q: Are the boarding quarters heated?

A: Yes, both our kennels and cattery are centrally heated and double glazed. Your pets will stay very comfortable no matter what the outside temperature or weather is like.

Q: Can my two or more cats share a chalet?

A: Yes, if they get along fine, we would encourage you to board your two cats together.

Q: I have two or more dogs. Can they stay together?

A: Yes, our dog facilities are very large. As long as your dogs get along together, they may share the same kennel.

Q: My dog may not go to the toilet during exercise. Will this be a problem?

A: No, this is not a problem. Normally dogs go to the toilet in our exercise field. Kennels are checked regularly and cleaned at least twice daily to remove any 'slip-ups'.

Q: What if there is an emergency medical problem?

A: We have developed close links with several excellent veterinarians in very close proximity to Cedar Farm. Should any emergency occur then we will call out our vet straight away. The majority of vet costs are covered by our insurance, so normally, no fees will be passed to you for payment. We assure you that your pets will receive the best attention available. Medication can also be administered.

Q: What must I bring with me when checking in my pet?

A: The most important item is proof of current vaccinations from your vet. If we can not confirm that your pet is current on all vaccinations, we will not allow your pet to enter our boarding facilities. Have a phone number or contact should we have a question concerning the care of your pet. Finally, details of your own vet